Information We Collect

At accentaer, we collect information to provide you with the best flower arrangement learning experience. When you sign up for our courses or contact us, we gather basic details like your name, email address, and phone number. We also collect information about how you use our website - which courses interest you, how long you spend on different pages, and what device you're using.

During our flower arrangement workshops and events, we might take photos for our gallery. Don't worry though - we'll always ask for your permission first. If you're not comfortable being photographed, just let us know and we'll make sure you're not in any shots.

How We Use Your Information

We use your information to make your flower arrangement learning journey smooth and personalized. Your email address helps us send course updates, workshop reminders, and occasionally share new techniques we think you'd love. We analyze website usage to understand what content resonates most with our students - maybe everyone loves the rose arrangement tutorials, or perhaps the seasonal workshops are particularly popular.

Your payment information is handled with extreme care and is only used to process course enrollments and workshop fees. We never store complete credit card numbers on our servers - that's all handled by secure payment processors who specialize in keeping financial data safe.

Sometimes we use aggregated data to improve our teaching methods. For instance, if we notice many students struggle with a particular technique, we might create additional tutorial content or adjust our course structure. But this analysis is always done with grouped, anonymous data - we're not looking at individual performance.

Information Sharing and Disclosure

We're pretty protective of your information. We don't sell your data to marketers or share it with companies looking to advertise to you. However, there are a few specific situations where we might need to share some of your information.

Our payment processors need your billing information to handle course payments - companies like Stripe or PayPal that specialize in secure transactions. We also use email service providers to send you course materials and updates. These companies are bound by strict agreements to keep your data secure and use it only for the specific services they provide to us.

Your Privacy Rights

You have significant control over your personal information. Want to see what data we have about you? Just ask. Think some information is incorrect? We'll help you fix it. Decided you don't want to receive our newsletters anymore? Easy to unsubscribe.

If you're located in the European Union, you have additional rights under GDPR, including the right to data portability and the right to object to certain types of processing. We take these rights seriously and will respond to requests within 30 days.

Data Security and Protection

We take data security seriously because your trust means everything to us. Our website uses SSL encryption - that's the little lock icon you see in your browser - to protect information as it travels between your device and our servers. We regularly update our security measures and work with cybersecurity experts to identify and address potential vulnerabilities.

Access to your personal information is restricted to employees who need it to provide services to you. Our team receives regular training on privacy and security best practices. We also conduct regular backups of our systems and have procedures in place to respond quickly if any security incident occurs.

While we implement strong security measures, no system is completely foolproof. We encourage you to use strong, unique passwords for your account and to contact us immediately if you notice any suspicious activity.

Data Retention

We keep your information for as long as you're an active student or until you ask us to delete it. Course completion records are typically retained for seven years to help with any certification or reference needs you might have later. Marketing communications data is kept until you unsubscribe or request deletion.

Some information might be retained longer if required by law - for example, payment records for tax purposes. When we do delete data, we make sure it's completely removed from our active systems and backups within 90 days.

International Data Transfers

accentaer operates from Azerbaijan, but some of our service providers are located in other countries. When we transfer your data internationally, we ensure appropriate safeguards are in place. This includes using providers that comply with international privacy frameworks and implementing contractual protections for your data.

If you're accessing our services from outside Azerbaijan, your information may be processed in our country. We maintain the same high privacy standards regardless of where data is processed.

Cookies and Tracking

We use cookies to remember your preferences and improve your experience on our website. These small files help us remember if you're logged in, what courses you've viewed, and your language preferences. Most cookies we use are essential for the website to function properly.

We also use analytics cookies to understand how people use our site - which pages are most popular, where visitors come from, and what devices they use. This helps us create better content and fix any technical issues. You can control cookie settings in your browser, though disabling certain cookies might affect website functionality.

Changes to This Policy

We occasionally update this privacy policy to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you by email and post the updated policy on our website with a new effective date. We encourage you to review this policy periodically to stay informed about how we protect your privacy.

Minor updates, like clarifying existing practices or fixing typos, won't trigger notifications but will still be posted here with an updated revision date.